Exchange and Return Policy

OUR GREATEST COMMITMENT IS YOUR COMPLETE SATISFACTION.
If you chose your product from our online store but found a manufacturing defect upon receiving it or were dissatisfied with the purchased product, we guarantee your right to an exchange or return.

Remember that the first step for an exchange or return is to contact our Customer Service Center via email: contact@innovaecom.com

Our team will instruct you on how to proceed with the exchange or return of the product.

Once we receive the package, we will analyze it to confirm that it meets the return conditions. After confirmation, our Customer Service Team will contact you, and in this case, you can choose between:

1. Exchanging for any other product available in our stock.
2. Receiving a refund of the amount spent on the products.

The shipping cost for the product exchange is on us (INNOVAECOM.COM).