Frequently Asked Questions
WHY DO THE PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE?
We work with products priced well below the market, and to achieve this, we partner with international suppliers (USA, Europe, and Asia).
Therefore, when a new order is placed in our store, we send the request to our suppliers, and they ship directly to your residence.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code to you directly via email within 3 business days because our suppliers (the factories that manufacture the products) require this time frame.
If, after this period, you have not received the tracking code, please send us an email at: contact@innovaecom.com including your order number (something like #4321), and we will update you within 24 hours.
MY TRACKING CODE IS NOT SHOWING INFORMATION.
Yes, during the transit between the country of origin and the destination country, there are no updates because there is no movement of the package. It will notify you as soon as it arrives in Brazil. After that, it will update with each movement, just as we are accustomed to with domestic shipments.
IS THERE ANY ADDITIONAL FEE I NEED TO PAY FOR THE PRODUCT?
No, only the total price of the product itself, as our products are not taxed by Customs or by the postal service . However, if any type of taxation occurs, we will take responsibility and pay any fees.
Just send us an email at: contact@innovaecom.com informing us of what happened, and we will respond within 24 hours.
We work with products priced well below the market, and to achieve this, we partner with international suppliers (USA, Europe, and Asia).
Therefore, when a new order is placed in our store, we send the request to our suppliers, and they ship directly to your residence.
WHEN WILL I RECEIVE MY TRACKING CODE?
We send the tracking code to you directly via email within 3 business days because our suppliers (the factories that manufacture the products) require this time frame.
If, after this period, you have not received the tracking code, please send us an email at: contact@innovaecom.com including your order number (something like #4321), and we will update you within 24 hours.
MY TRACKING CODE IS NOT SHOWING INFORMATION.
Yes, during the transit between the country of origin and the destination country, there are no updates because there is no movement of the package. It will notify you as soon as it arrives in Brazil. After that, it will update with each movement, just as we are accustomed to with domestic shipments.
IS THERE ANY ADDITIONAL FEE I NEED TO PAY FOR THE PRODUCT?
No, only the total price of the product itself, as our products are not taxed by Customs or by the postal service . However, if any type of taxation occurs, we will take responsibility and pay any fees.
Just send us an email at: contact@innovaecom.com informing us of what happened, and we will respond within 24 hours.